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Only team admins can connect to Atlassian products (Confluence or Jira). Team admins grant Confluence access to all agents in the team (note you can still control who on your team has access to which agents).

If you’re not sure who the admin for your team is, navigate to Members and Permissions to find your teams admin.

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How Jira integrations work in Solari

  1. Once your team has been connected to a workspace, Solari only has access to the specific tickets (and other Jira objects i.e. boards, users, teams etc…) that users explicitly give it access to.
  2. Users give access to pages on a per agent basis.Solari only has access to the specific tickets (and other Jira objects such as projects, boards, and issues) that users explicitly grant access (either by the team admin, agent-admin or anyone with edit access to the agent).

    See Agent Permissions for more details
    Remember you can control what access members have to each agent, to enforce any role-based data-access permissions.
  3. Each Solari agent only has access to the Jira data it has been explicitly given access to.

    See Add sources to see how agents get access to Ôira tickets as sources.

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Connect to Jira (Atlassian)

  1. Navigate to Settings.
  2. If you’re the team admin, you’ll see “Atlassian Connection” under “Integrations”
  3. Tap Log into Jira and Confluence
  4. You’ll be navigated to log into Atlassian. Use your Jira/Confluence credentials to log in and grant Solari access
    Solari only READS access from Jira. No Solari agents will write to Jira.
  5. Once successful, you’ll be navigated to the Configure Atlassian page. Here you can remove your account or select a different workspace

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Choose your workspace

  1. Navigate to Settings>Integrations. Click “Configure Atlassian” Manage Atlassian
  2. You’ll see a list of available workspaces. Select the one you’d like to give Solari access to. Atlassian 2

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Remove your connection

  1. Navigate to Settings>Integrations. Click “Configure Atlassian” Manage Atlassian 1
  2. Click Remove connection
  3. Confirm Remove connection in the confirmation dialog Remove Conneciton Atlassian
Your Jira (Atlassian) connection is now removed.